Frequently asked questions
Short answers to everything people ask before ordering fish from Masr Seafood. If your question is not here, message us on WhatsApp.
Is Masr Seafood a shop or a restaurant?
An online fish shop. We sell raw fresh fish, shrimp and calamari, cleaned and cut your way, for you to cook at home. There is no cooked food and no restaurant to sit in: you order on the site at any hour and it reaches your door the next morning on ice.
Is the fish fresh or frozen?
Freshness is the whole point: your order is prepared on the morning of delivery itself and arrives on ice in a sealed box. Imported items such as salmon say so clearly in their description.
When does my order arrive?
Order any time, day or night, and it arrives the next day in the window you choose: 8 to 11 am or 11 am to 2 pm.
How do I pay?
You pay when you order: transfer the total to our mobile wallet, and the number is shown to you on the checkout page. If you would rather pay cash when the order arrives, that choice is on the same page.
How is the weight calculated?
Fish is weighed whole before cleaning, as is standard at any fishmonger. Cleaning and cutting are charged at a flat per-kilo price shown before you add to cart.
What if something is not available today?
If an item is not available at a quality we accept, we call you early in the morning to agree a substitute, or remove it and you pay less.
Where do you deliver?
Greater Cairo: the Fifth Settlement and New Cairo, Rehab, Madinaty, Shorouk, Obour, Heliopolis and Nasr City. If your area is not on that list, message us on WhatsApp and we will see what we can do.
Delivery questions by area
Every area has its own page with the delivery rate, the windows and its questions.