Privacy policy
This page says plainly what we collect from you, why, who sees it, and your right to see it, correct it or ask us to delete it.
Last updated: 2 August 2026
Who is responsible for your data
Masr Seafood, which runs masrseafood.com and delivers across Greater Cairo, is responsible for the data described on this page. Any question or request about your data can go to info@masrseafood.com.
What we collect
When you order we take your name, mobile number, delivery address and any notes you write, along with the items, the date and time slot you chose and the payment method. Your device address on the internet and your browser type are recorded with the order so we can protect the shop from fake orders. If you write to us in the chat, your messages and our replies are kept.
Why we collect it
To prepare your order, deliver it, talk to you about it, take payment, keep an order record for accounting, and answer your questions. We do not sell your data to anyone, and if we ever need it for something else we will tell you first.
Cookies and visitor measurement
We use Google Analytics to see which pages are visited and what gets added to the basket. It places cookies in your browser and reports visits in aggregate, without your name or number. The basket itself is stored in your own browser rather than with us, and it disappears when you clear your browsing data.
Who sees your data
The Masr Seafood team and whoever delivers your order. Some services work alongside us: the new order alert reaches the owner through Telegram, messages you send us on WhatsApp travel through WhatsApp, and the chat on the site is answered by an AI assistant from Anthropic, which reads your message in order to reply. Beyond that we do not share your data with anyone unless the law requires it.
Where your data is stored
The site and its database run on a server in Frankfurt, Germany, so your data is stored outside Egypt. The services named above also run on servers outside Egypt.
How long we keep it
Order records stay with us for five years for accounting and record keeping, and chat conversations are deleted after a year. If you ask for deletion sooner we delete everything we are not legally required to keep.
Your rights
You have the right to know what we hold about you and receive a copy, to correct anything wrong, to ask for deletion, and to withdraw your consent at any time. Write to us and we will answer within thirty days. If our answer does not satisfy you, you may complain to the Egyptian Personal Data Protection Centre.
Keeping your data safe
The whole site runs over an encrypted connection, access to order data is limited to the shop team behind a password, and backups are kept away from the site. If a breach affects your data we notify the authority within 72 hours and tell you.
Age
Ordering from the site is for adults. We do not knowingly collect data about children.
If this page changes
If the way we work changes, we update this page and change the last updated date above.
If you have a question about your data
Write to info@masrseafood.com or message us on WhatsApp, and we will answer within thirty days.